Technical Support Channels

  • 1 hour ticket response time
  • A One–Hour Response Guarantee

  • All your help requests will be attended to within maximum one hour after the ticket or e–mail is received. If your issue calls for additional assistance from a sysadmin, we will direct the support ticket or the e–mail to the person on duty, right away and will leave a note to let you know that more time will be needed for arriving at the best solution. If you order our Admin Services package, any of the server management tasks included there will be performed whenever you desire.

  • Top quality support service
  • A First–Rate Customer Support Service

  • We will be at your disposal 24–7–365 to respond to any inquiries that you may have connected to our Web Hosting Control Panel or any of the apps that we have installed for you on the server. If you also require help tackling server admin tasks, you can have a glance at our Admin Services package, which includes data backup hard disk drive storage space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as software installation and problem troubleshooting services

  • Intuitive help center
  • A User–Friendly Help Section

  • We have equipped the Web Hosting Control Panel with an elaborate knowledgebase, which features detailed explanations of all its features and functionalities. What’s more, we have made detailed video tutorials that will further disclose to you how to perform a specific task or resolve a regularly experienced issue. All the educational articles and the tutorial videos are readily reachable from every section of the Web Hosting Control Panel through the Videos and Help buttons located in the upper right corner.