Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center Section

  • You can find nearly all the answers to your questions in the user–friendly Help Center built into your Web Hosting Control Panel. It offers a huge knowledge base with regularly asked questions and in–depth educational articles contributed by our well–trained customer support team.

  • Top quality support service
  • Tutorial Video Clips

  • For those who’d like to discover how to fix a regularly encountered issue by watching an educational video, we have added a selection of video tutorials to our Web Hosting Control Panel. All the videos are brief and simple to understand. They offer you step–by–step presentations of various web site administration tasks.

  • Intuitive help center
  • A Sixty–Minute Support Ticket Response Time Guarantee

  • We back up our semi–dedicated servers with a 24/7/365 support service and a 60–minute response time guarantee. Our practiced technical support engineers will be online for you around the clock to respond to your enquiries and to deal with any problem that you might run into. Just submit a technical support request from the Help section and we will respond to you without any delay at all.