Support and Help Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Solution Guarantee

  • Each ticket that you send to the technical support Department will be replied to in up to 60 minutes. All basic queries shall be answered immediately. However, if the help request you have sent us requires some help from a qualified technician, we are going to send the ticket to him and will inform you about the postponement.

  • Top quality support service

  • Top–class Client Help And Support Service

  • Our tech assistance staff will be working for you round the clock to to respond to all assistance demand tickets that you send. We offer client support for all the software programs that are installed in advance on your server. These include our custom produced Web Hosting Control Panel, the chosen Operating System plus the server administration panel (in accordance with the VPS type).

  • Intuitive help center

  • A Descriptive Help Section

  • In the Web Hosting Control Panel that is included absolutely free in your virtual server, you will discover an educational Help zone, containing all you need to have knowledge of when administering your websites and applications. We have integrated a range of how to articles and video training that demonstrate the standard web site managing duties in an easy to read manner.