Being able to get in touch with your cloud hosting company whenever you have any kind of questions or experience any issues is important and how fast they will reply and react could be essential, in particular when your website is business-oriented, as longer downtime can often mean losing prospective customers. The support options are usually one way to recognize actual suppliers from resellers. The second typically answer only to emails or support tickets and you may need to wait for a whole day or maybe more so as to get a reply. If the issue calls for a couple of responses, you could end up losing several days so as to have a basic problem solved. When you use the services of a genuine and trustworthy website hosting provider, you'll be able to contact the support team at any moment and get a quick response no matter what the issue or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Cloud Hosting

We supply 24/7 billing, customer and tech support for all of our Linux cloud hosting. Even if you aren't our customer yet and you have some questions, we can give you a hand in a timely manner and supply you with the necessary info, in order to give you the choice to make the best decision when you acquire a new hosting account. We are available anytime, including weekends and holidays, and we supply several options for communication to get in touch with us - phone, live chat, email messages and support tickets. For your benefit, we now have multiple phone numbers worldwide, therefore you'll be able to call the one that is closer to you. The maximum response time for your email messages and the tickets is 1 hour. The standard response time is around 15-20 min, which means that you can forget all about waiting for a few days to receive support for any kind of task or issue, regardless of its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

You're able to test our support services even before you purchase a semi-dedicated server account from our company as we have telephone and live chat support for billing, pre-sales and general queries. Our representatives will assist you to pick the right package or supply you with info about our servers, to confirm if the system requirements for your websites are met. If you're a current customer, you can also get in touch with us via electronic mail or via our ticketing system, which can be accessed via the Hepsia web hosting Control Panel. We warrant that whenever you employ any of these two methods of contact, you'll get an answer within a maximum of an hour and that’s 24/7, which includes weekends and official holidays. In case you have used the hosting services of other suppliers, even large ones, you'll be able to compare the response time since it usually takes an entire day for them to take care of a ticket.

24/7 Customer Support in VPS Hosting

In case you have a Virtual Private Server from our company, you can get in touch with us 24/7 for any kind of server-related issue or fordifferent difficulties and / or questions regarding the pre-installed software the server comes equipped with. In case you haven't acquired a virtual private server package yet, you'll be able to learn more information about our services by giving us a phone call or by employing the live chat service. For more tech issues, you are able to send an email or open a support ticket via your billing Control Panel and you'll get support within a maximum of one hour regardless of the time of the day, even on holidays and weekends. The typical answer time in most cases doesn't extend past 30 mins. In case you'd like to have assistance for third-party software, you will be able to take advantage of the Managed Services upgrade that you can add to every single VPS plan and our admins will help you with any set up or troubleshooting problem you have encountered.

24/7 Customer Support in Dedicated Web Hosting

All of the dedicated server packages that we offer come with 24/7 support through several methods of communication and with a 1-hour maximum reply time warranty. In case you want to find out more about the packages or you have various billing or general questions, you're able to call one of the local numbers that we have globally or you could use our live chat support and talk with a live agent. For strictly tech difficulties which require some help from a tech support person or an administrator, you're able to open a ticket from your billing Control Panel or you could send an e-mail message, as these channels are more appropriate to monitor a given matter. The answer time for them rarely exceeds 30 mins, so you can forget all about waiting for an entire day in order to receive assistance. Our support service is available for any kind of server-related matters, including the pre-installed software. In the event that you want assistance for third-party apps, you may consider ordering the Managed Services upgrade that we provide for all of the plans.