A ticketing system is the most popular means of correspondence that hosting providers offer to their clients. It’s usually part of the billing account and is the very best way to resolve a problem that takes some time to investigate or that has to be forwarded to a system administrator. Thus, all responses added by either party will be stored in the very same location in the event that someone else needs to work on the issue at hand and the information in the ticket will be available to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it’s separate from the web hosting Control Panel, which means that you’ll need to sign in and out of no less than 2 accounts in order to perform a certain task or to reach the company’s customer care staff. In case you want to administer a handful of domains and each one is hosted in its own account, you will have to use an even larger number of accounts simultaneously. Besides, it might take a considerable period of time for the hosting provider to process your ticket request.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we use for our Linux cloud hosting isn’t separate from the hosting account. It’s an indivisible part of our all-inclusive Hepsia hosting Control Panel and you will be able to visit it at any moment with just a couple of clicks of the mouse, without ever logging out of your account. The ticketing system features a quick-search field, which will help you track the status of any support ticket that you have already posted, if needed. Plus, you can see knowledge base articles that are relevant to various problem categories, which you can pick, so you can discover how to tackle a specific issue even before you open a ticket. The response time is maximum one hour, which implies that you can receive prompt assistance whenever you need one and in case our help desk team recommends that you do something within your account, you can do it instantly without the need to sign out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s more convenient to manage everything from one single location, so we have incorporated a support ticket system into the in-house created Hepsia Control Panel, which is available with each and every semi-dedicated server account. This will permit you to handle the communication with our customer support team together with your disk space, so you won’t have to memorize one more sign-in name for another admin console. You will be able to submit a new ticket or to track down the status of an old one with no more than several mouse clicks whilst you are browsing the content within your semi-dedicated account. Furthermore, you can go through older tickets using an intelligent search option or take a look at applicable knowledgebase articles, which offer solutions to commonly faced problems. The integrated ticketing system is strictly monitored 24-7-365 with the maximum response time being just sixty minutes, so there will always be someone to help you out.