Integrated Ticketing System in Cloud Hosting
The ticketing system that we use for our Linux cloud hosting isn’t separate from the hosting account. It’s an indivisible part of our all-inclusive Hepsia hosting Control Panel and you will be able to visit it at any moment with just a couple of clicks of the mouse, without ever logging out of your account. The ticketing system features a quick-search field, which will help you track the status of any support ticket that you have already posted, if needed. Plus, you can see knowledge base articles that are relevant to various problem categories, which you can pick, so you can discover how to tackle a specific issue even before you open a ticket. The response time is maximum one hour, which implies that you can receive prompt assistance whenever you need one and in case our help desk team recommends that you do something within your account, you can do it instantly without the need to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it’s more convenient to manage everything from one single location, so we have incorporated a support ticket system into the in-house created Hepsia Control Panel, which is available with each and every semi-dedicated server account. This will permit you to handle the communication with our customer support team together with your disk space, so you won’t have to memorize one more sign-in name for another admin console. You will be able to submit a new ticket or to track down the status of an old one with no more than several mouse clicks whilst you are browsing the content within your semi-dedicated account. Furthermore, you can go through older tickets using an intelligent search option or take a look at applicable knowledgebase articles, which offer solutions to commonly faced problems. The integrated ticketing system is strictly monitored 24-7-365 with the maximum response time being just sixty minutes, so there will always be someone to help you out.