A live chat is one of the methods of communication offered by some web hosting providers as part of their support services. Determined by the provider, the chat is used for billing, pre-sales and/or tech support. This way of communication is faster than a support ticket and it'll make it less likely to misspell or misunderstand anything compared to a phone call with an agent. In addition, if the problem that you experience requires some time to be examined and resolved, you will be able to do something else in the meantime instead of just waiting, as you would have to do when you call. You can also employ a live chat support service absolutely free as long as you have Internet accessibility even if your web hosting supplier is located in another country and they don't have a local telephone number you can call.

Live Chat Support in Cloud Hosting

We supply a live chat assistance service for all Linux cloud hosting that we offer and we can help you with almost everything in real time. In case you do not have an account with us yet, we will provide you with more information about the packages in order to help you to pick the most appropriate plan. If you are a current customer, we will be able to help you with any general or billing matter and even with multiple common technical issues, for example an email address setup in a desktop email client. When you are unable to give us a call for some reason or you are in a country where we don't have a local telephone number, our live chat is the best way to contact us. Of course, some problems require additional time to analyze and test, so you'll have to open a ticket to our technicians, however, we are able to save your time and assist you with lots of problems on the chat.

Live Chat Support in Semi-dedicated Hosting

We offer live chat support as part of our services, so any time you have any kind of questions regarding our Linux semi-dedicated hosting, you'll be able to speak with our customer support team at any moment regardless of whether you have already obtained an account or not. In general, the chat service is intended for pre-sales, billing and basic questions and problems, still we're able to help you with various tech questions as well. We can help you choose the best package for your sites if you do not have an account yet, we can respond to all of the billing questions or concerns you could have or we can help you with installing your new email address on your PC or smartphone - all the abovementioned will be done timely since our live chat service is available all the time, every single day. Every time you require assistance, you're able to speak to an agent and save time and effort.