If you ever encounter a problem with your site and are incapable of handling it, ask the respective hosting provider’s tech support staff to assist you to bring the website back online. A quick solution would be the best-case scenario, but lots of companies answer within twenty four hours or even more, especially if you are doing business with a reseller. Even if your problem can be sorted out quickly, your website may not work satisfactorily or it may not be reachable whatsoever for a longer time interval, so you may lose potential clients as it is extremely unlikely that anyone would be eager to return to a faulty site. With this in mind, you should make sure not only that you can get in touch with your hosting provider, but also that they can answer and help you in a well-timed manner. If a software app update doesn’t go as planned or you erase something by mistake, for instance, the website should be restored speedily so as to avoid lengthened unreachability.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from our company, you can forget about waiting for hours and hours on end, or even all day, to get a response to a helpdesk ticket or an email. No matter when you touch base with us, we’ll reply to you within no more than 1 hour with any sales and technical enquiries that you might have. The fact is, our real response time almost never exceeds 20-30 minutes. Since we’re at your disposal 24x7, you will always get help in a timely fashion and we understand exactly how vital that is in the digital era. Soon after you contact us, we will respond to your queries. If you encounter any technical complication, we’ll resolve it instead of you, or we’ll give you all the necessary information if there’s something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from us, you can take advantage of our remarkably fast support services. You’ll receive a response to any support ticket submitted via the web hosting Control Panel or e-mail sent to our client and technical support team in less than 1 hour. The response time is guaranteed and it’s valid irrespective of the matter – technical or billing. It often takes much less time to investigate and fix a problem. We’ll provide you with more info if the solution involves something that needs to be done on your end. In case you get in touch with us during official holidays or weekends, the response time will be precisely the same and given that our support team is available to you night and day, you’ll get timely help for virtually any billing, technical or general issue irrespective of the hour.