Though this isn't the most importantfactor to identify a reliable cloud hosting supplier from a bad one and a reseller from a real provider, the option to call and speak with a live person is a sign that you are not using the services of a one-person firm and that you can reach someone every time you're looking for support. The telephone support for website hosting services may vary from basic to experienced, which means that the issues which can be resolved through a phone call vary based on the particular provider. In most cases, these issues are simpler and include billing or first level technical issues because more complex tasks often require a support ticket where both you and the administrators can track what's going on with a particular situation. Nonetheless, being able to call your supplier will save you a lot of time and efforts for the numerous small things that will eventually show up at the time you manage your hosting account.

Phone Support in Cloud Hosting

Our cloud hosting plans feature telephone support 14 hrs a day even on public holidays, therefore if you do not have an account yet, you will be able to call and learn more about our services or whether we meet the system requirements for your websites. For your benefit, we have local phone lines in the United States of America, Great Britain and Australia, so you'll be able to contact the phone number that is closer to you. In case you're an existing customer, we will help you in a timely manner with any general and billing issues as well as with a number of technical matters to save you time and efforts - we acknowledge the fact that sometimes it is quicker to speak with a live person and get things done instantly. Of course, some problems cannot be managed on the telephone, so in such a case you'll be able to employ our ticketing system.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server packages that we provide include real-time phone support for fourteen hours daily. In case you wonder which package will be suitable for your websites, you want to find out more about a plan's features or you're looking for any other kind of information about our solutions, you are able to call any of the local telephone numbers that we have in the U.S.A., Great Britain and Australia and our customer support agents will help you. In case you already have an account, you're able to contact us about general and sales matters, although we are often able to assist with a multitude of technical issues as well. For strictly tech difficulties you should employ our built-in ticketing system where the communication between you and our technical support crew will be in one place, which is the better option when your issue requires longer time to be dealt with or it needs to be escalated to our system administrators.